We help regional and family-owned companies transform their retail business to remain competitive and drive profitable growth.
BUSINESS CASE
CUSTOMERS LOYALTY
We help our clients build strong Customers Loyalty Strategies to acquire and retain customers, and grow their Customers Lifetime Value.
Having a Customer Loyalty Program - or CRM - is a good starting point. I just not sufficient anymore. Today's customers are demanding personalisation, speed and transparency, either in B2C or B2B retail environments.
Customers need to be segmented in meaningful groups, and specific strategies are required to match each group purchasing patterns and shopping needs.
We marry advanced Customer Analytics and CRM expertise to build Customer strategies for each specific business environment.
STRATEGIES
Business Areas where our Clients ask us to help
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Migration from physical to digital loyalty solution
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Setup CRM organisation
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Coach CRM Team
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Build CRM Strategies by Store Format and Sales Channel
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Provide CRM data management, insights and recommendation
SUPPLY CHAIN
SELF-ASSESSMENT
MERCHANDISE
SELF-ASSESSMENT
VENDORS ENGAGEMENT
SELF-ASSESSMENT
OPERATIONS
SELF-ASSESSMENT
CRM
SELF-ASSESSMENT
D-COMMERCE
SELF-ASSESSMENT